Tencent is China’s largest social platform operator, and Xu Zhibin is an expert within Tencent who specializes in community marketing.
Therefore, as soon as Xu Zhibin's masterpiece "Social Dividend" was released in 2013, it was jointly recommended by Internet celebrities such as Lei Jun, Kaifu Li, and Wei Ming (CEO of Youku), and became a super best-seller in the online marketing category!
Due to his busy schedule, Brother Wuji has never had the opportunity to read it. A few days ago, I learned that an upgraded version of this book was released, and I immediately ordered 3 copies from Dangdang.
After receiving it, I spent a whole day reading it, and the biggest feeling I felt was regret! Why not read this book as soon as possible, otherwise I might earn an extra 5 million!
This book is not easy to read because the author studies it from the perspective of an operator of a large social platform and mainly writes it for Internet practitioners.
In order to help the majority of “newbies” in social marketing better absorb it, Brother Wuji combined his own practical experience to share the essence of the book with you. The key points are:
1. Every enterprise must engage in social marketing
The past 10 years have been an era when search marketing is king. Regardless of Baidu, Alibaba, Tmall, or Taobao, the main marketing model is keyword search + product display.
Therefore, in the past, the e-commerce promotion model was relatively simple, with a large number of search ads, free search optimization, and fast-transaction websites, which could basically spread all over the world.
But now China has fully entered the mobile network era, and consumers’ cognitive channels for brands and products are becoming more and more “decentralized.”
It is not convenient to use search engines such as Baidu and Taobao on the small screen of mobile phones. People use social platforms such as WeChat, Weibo, and QQ groups more.
And social e-commerce shopping guide apps such as Meilishuo and Mogujie can obtain information such as product evaluations and recommendations from the sharing of their friends' "relationship chains".
Therefore, today’s e-commerce has entered a new era in which social marketing and search marketing are equally matched. Brother Wuji even asserted that in the next two to three years, the effect of social marketing will definitely surpass that of search marketing!
Many traditional business owners who have transformed into e-commerce have a love-hate relationship with social marketing:
The search marketing that I used to do in the past is becoming more and more expensive due to the participation of more and more competitors, and is ultimately unprofitable. Without innovation, most small and medium-sized players will face the exit!
However, there are also high risks in launching social marketing rashly: many companies have launched social marketing in a high-profile manner under the misleading of so-called "micro-marketing masters", and most of them have been disappointed!
The essential reason is based on the boss’s cognitive barriers: the marketing model based on search marketing and strong advertising is completely unable to adapt to the social marketing model centered on personal relationships and word-of-mouth communication.
To be successful in social marketing, you cannot just rely on low-level network marketers or agent operators. The boss must really pay attention to and learn it thoroughly. Marketing strategies, channels, and assessment indicators must all be completely changed!
Here is a very interesting case: Why did Jack Ma launch "Laihuang" with great fanfare, but couldn't defeat WeChat? He acquired 18% of Sina Weibo's shares, but still couldn't save Sina Weibo's decline?
The underlying reasons can be found from several details: Jack Ma himself does not pay much attention to and does not know how to use social platforms. His Weibo only updates 1 or 2 posts a year, and WeChat and QQ space are even more invisible.
The WeChat Pay launched by Tencent uses the social viral marketing model to develop a simple social game "Grab Red Envelopes".
During the Spring Festival of 2014 alone, in just over ten days, we reached the number of activations that Alipay had spent several years promoting. Jack Ma or Ma Huateng, who is the king of social marketing? Let’s decide!
Therefore, no matter how good you were in e-commerce or traditional business in the past, today we are facing the turning point of the social network era. Everyone must catch up and transform themselves.
Brother Wuji would also like to use Xiaobai's "return to zero" mentality to learn again and fight in the world again!
2. The core of social marketing is word-of-mouth communication from fans
In the past, online marketing was based on advertising display and product search; in the future, marketing will be based on interpersonal communication and influence. Everyone may be a huge communication node!
More and more people do not trust merchant advertisements when shopping, but rely more on word-of-mouth recommendations from good friends or evaluations from expert opinion leaders.
To trigger word-of-mouth communication, the most fundamental thing is based on products and services. Only by making every effort to create the ultimate hot product that exceeds customer expectations can a strong word-of-mouth be formed.
Various social marketing strategies and techniques only amplify the effect of communication and accelerate the speed of communication, but they cannot replace brand reputation itself. The aroma of wine naturally means you are not afraid of deep alleys!
For social marketing to be truly effective, the most critical point is how to get people to "share" your brand information in large numbers and continue to discuss your products.
Many bosses engage in WeChat and Weibo marketing, but why is it ineffective? Because he doesn’t understand the real key points of social marketing, he only focuses on assessment indicators such as the number of fans added and the number of views.
In fact, the number of “forwards” from fans is the most important!
A few days ago, Brother Wuji wrote an exclusive interview with social marketing expert Wu Ge: "You don’t need to learn from Jack Ma to succeed: Diaosi’s road to crowdfunding and entrepreneurship"
After writing it, I posted it in Moments. My personal WeChat ID only has 1,000 fans, and the number of views is generally between 1,000-2,000.
But only 2 days after this article was published, the number of views exceeded 10,000, 5 times more than usual. Why?
After background analysis of the public account, it was found that 1,050 people had forwarded this article, more than 900 more than usual, but the number of views soared by more than 8,000!
Why are there so many retweets? On the one hand, it is because the quality of the article is pretty good: the content is practical, the views are novel, and the title captures the hot topic of Jack Ma’s listing.
On the other hand, because of "hooking up" with Fifth Brother and the Internet Goddess, these two social marketing tycoons gave an order and called on their 100,000 fan groups to share in Moments.
Even if only 1% responded, there were nearly a thousand retweets, so the number of views quickly exceeded 10,000, and my WeChat followers suddenly increased by more than 500 people. This shows the power of "retweet"!
Don’t blindly pursue the number of fans. What’s more important is the quality of fans, especially the “big nodes” with strong forwarding power.
What is a big node? They are social experts with strong credibility, great influence, and a large number of WeChat friends. Most of them are big V accounts on Weibo and WeChat.
Many times a big node can just recommend it to you, which is enough to increase your number of fans and views by 10 times, while also quickly increasing your credibility!
Brother Wuji himself is also a high-quality node. Although he does not have many WeChat fans, most of them added me because they agree with Brother Wuji’s views and character. The quality of the relationship chain is relatively high.
Based on their trust in Brother Wuji, they believed in the products and projects I recommended. In just a few days, 7 or 8 fans had become Brother Wu’s dream sponsors.
3. How traditional enterprises can effectively carry out social marketing
It would be ideal if the boss could personally go into battle like Brother Wuji, Brother Wu, and the Goddess of the Internet, continue to write articles, and create self-media to promote the brand and gather fans.
But most bosses don’t have that much time or good writing skills to write. What should we do?
I suggest that these companies’ social marketing should focus on serving their existing customer base first, and use WeChat, Weibo, and QQ to provide one-on-one professional services.
"Don't do sales but provide services", in order to enhance customers' trust in the brand and promote word-of-mouth communication.
On this basis, you can cooperate with big nodes (big V accounts) and large self-media to publish soft promotional articles, conduct joint brand marketing activities, and borrow ships to go overseas.
Pay more attention to Tencent's social advertising service – Guangdiantong, and Sina Weibo's advertising service. The effects are worth trying.
The boss must pay attention to himself and must be familiar with the social network platform personally, instead of just relying on promoters or agent operators. Before Lei Jun cooperated with WeChat, he spent three months on WeChat.
Don’t use trolls easily, as trolls often have the opposite effect, because in the era of social networks, information is very transparent and netizens are not stupid.
We should embrace the "new love" of social marketing, but don't dislike the "old love" of search marketing. The highest level of martial arts is not limited to one move or another. Wherever customers gather, our brand should appear there.
Brother Wuji believes that for traditional enterprises, the best business model is neither pure search marketing nor pure social marketing.
Rather, it is the organic integration of the three major marketing channels of search + social + ground stores, and the systematic construction of online stores + micro stores + ground stores.
This is the new entrepreneurial model "O2O Whole Network Micro Business Chain" pioneered by Brother Wuji. I will create a series of articles to further share with you.
Brother Wuji firmly believes that the network-wide micro-business chain model will gather the power of hundreds of millions of diaosi to challenge the oligarchs through democracy, which is enough to challenge Jack Ma's dominance!
This is my long-term research direction. If you are interested in studying together and collaborating, you can pay more attention to Brother Wuji! ! !