In January 2014, Zhang Ruimin clearly stated: In the future Haier, products without the best user experience throughout the entire process should not be produced, and transactions without valuable interactive platforms should not exist. The so-called value interaction platform refers to an online business that, in an environment where it interacts with users, finds users’ needs based on their usage data and feedback, generates ideas, and then improves production design and carries out product innovation. Zhou Yunjie believes that enterprises should be turned into user interaction platforms, users should participate in the design of products, and users should be included in the production chain.
What Haier wants to build is an "open platform for user value interaction that integrates virtual and real things." Taking advantage of the Internet of Things, hardware, software and intelligence are turned into interactive network devices, providing smart home solutions and turning them into an ecological chain and network chain. Utilizing big data to interact with users, the Internet of Things combined with the Internet of Vehicles conforms to the trend of user experience and user-driven times, and is user-centered to become a platform for users' "self-interaction".
Haier builds an open and innovative platform
The open innovation platform is a platform for Haier to interact with global partners about their innovation needs and seek excellent solutions. By sharing knowledge and resources with global partners, and establishing personal circles in professional fields, Haier creates a global innovation and interaction community. On the Haier Open Innovation Platform, your ideas and ideas will have the opportunity to work with innovators, engineers, and geek consumers around the world to change lives and the world, and jointly create a beautiful smart life.
Carefully analyze Haier's smart home products, Haier Star Box, Air Cube, compressor-free wine cabinet, etc., and they are all products of open innovation. For example, Haier Air Cube is the world's first smart air product that can be combined in a modular manner. It realizes the free combination of humidification, dehumidification, purification, aromatherapy and other modules, bringing a customizable and exclusive "air circle" to each family. ". The most special thing about the Air Cube is that it is an intelligent product successfully developed by Haier based on the concept of open innovation.
The Air Rubik's Cube is not a product planned and developed by the company in the laboratory based on its own capabilities, but based on Haier's open innovation platform, a team of 128 internal and external experts and scholars from 8 countries spent 6 months working with more than 980 people around the world. The interactive opinions of thousands of different types of users, using big data analysis, finally screened out 122 specific product pain point needs that 810,000 "fans" are most concerned about, which became the original intention of the development of the core functions of the Air Rubik's Cube.
In the Internet era, Haier's philosophy is that "the world is our R&D center". The R&D process involves both users and global innovators. Based on this, the Haier Open Innovation Platform was officially launched in October 2013 and was revised and upgraded in June 2014. The newly added Haier Life Creative Community will also become an online interactive platform for users to participate in the entire process of R&D and design.
Haier's open innovation platform follows the concepts of openness, cooperation, innovation and sharing, integrates the world's first-class resources, wisdom and excellent ideas, cooperates with global R&D institutions and individuals, and provides platform users with cutting-edge scientific and technological information and value-for-money innovative solutions, ultimately achieving The interests of all relevant parties are maximized, and all resource providers and technology demanders on the platform work together for mutual benefit. By the beginning of 2015, more than 200 technical cooperation cases had been successfully concluded on Haier’s open innovation platform.
It is worth mentioning that Haier believes that future competition will turn into a cooperative relationship, and the value of the platform is much higher than this level. The ultimate value of the platform lies in users and user data. In today's era of big data, knowing what users are thinking and doing is the greatest value.