Recently, Ms. Li from Changchun bought a pair of shoes at the MLB counter in Yatai Fuyuan. When she wiped the shoes recently, she found that the brand logo had fallen off. She originally bought it for a big brand and the price was not cheap. , this situation made Ms. Li very puzzled.
Consumer Ms. Li:
I bought this pair of shoes from Yatai Fuyuan MLB on December 26, 2022. Although it is less than 3 months old, I have never worn them because I have too many shoes at home, and the total wear is only 20. Oh my God, I took these shoes out when I was exercising today. After wearing them, I wiped them with a wet wipe. Unexpectedly, the paint peeled off.
Ms. Li said that she spent 999 yuan to buy the shoes of this brand at the MLB counter on the 5th floor of Yatai Fuyuan because she saw that her friends wore them well. However, her friend's shoes were worn for a long time without any problems. She couldn't understand that the logo on the shoes she had just bought had peeling paint.
Consumer Ms. Li:
I don't know what kind of craftsmanship he used to make this. You can see that the leather has already risen, and it's a big piece of paint. You see, I took this pair again. You see, I gently scratched it with my hand, and now the paint has peeled off. She didn't tell me when I bought it. She said that the paint on her product was peeling off. If she had told me when she bought it, I wouldn't have bought it. Now after negotiation, she can give me a replacement pair. , but if I change a pair and wipe it off at home, the paint will still peel off, so my request now is that you refund it to me.
Ms. Li said that because the paint on the shoe logo was peeling off, which affected the appearance, she made a request for a return and refund, but the merchants rejected the request as it was not a quality issue. In order to learn more about the situation, we then went to the MLB apparel counter located in Chongqing Luyatai Fuyuan.
reporter:
Is this a quality issue?
Manager Jiang of MLB Changchun Yatai Fuyuan Authorized Store of Fengfan Trading Co., Ltd.:
Let’s just say that if there is a quality issue, my product must be a fake and it cannot reach it. If there is a quality issue, because this product, my product has this label, it is the kind that is hot-melted, and it has this label. It will definitely come off the label. If you rub it harder or something like that, I think it will fall off.
The staff said that when they sell shoes, they usually inform customers in advance that there is an off-label situation. However, since the shopping guide responsible for receiving Ms. Li at the time has resigned, this matter cannot be clearly confirmed at present.
reporter:
Has this happened before?
Manager Jiang of MLB Changchun Yatai Fuyuan Authorized Store of Fengfan Trading Co., Ltd.:
This has happened to my family. We always tell customers that if our products are off-standard, it is not a quality problem.
reporter:
This shoe is supposed to be sold. How long will it take for it to be returned and exchanged? Does a situation like hers qualify for a return or exchange?
Manager Jiang of MLB Changchun Yatai Fuyuan Authorized Store of Fengfan Trading Co., Ltd.:
This is what it means when it comes to normal. If my product is off-standard, it is not a quality problem. Normally, it cannot be returned or exchanged. However, if I have this request, or I will refund it to you, if you cannot accept it, are you still afraid of it falling off? You can change clothes. If you don't like the clothes and you don't like them, you can return them.
Later at the scene, the staff presented the quality inspection report and anti-counterfeiting label of the pair of shoes, and we immediately verified the relevant certification materials with MLB headquarters.
MLB brand customer service center staff:
On our side, we have our counter on the 5th floor of the MLB Yatai Fuyuan store at No. 618 Chongqing Road, Nanguan District, Changchun City, Jilin Province. This is our officially authorized sales channel.
Before the reporter left, after a series of negotiations, the staff agreed to Ms. Li’s request for a return and refund, and returned the 999 yuan shoes.